Genpact is a leader in managing business processes. Our entire organization of over 38,600 employees is focused on process and engaged in improving client processes and driving business impact. We look at process as a science and have a scientific, highly granular approach to managing business processes. Genpact couples its deep process knowledge, insights and best practices with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise G&A and industry-specific services. In every area, we go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required. Services are seamlessly delivered from a global network of centers in 13 countries to meet a client’s business objectives, cultural and language needs, and cost reduction strategy. Genpact’s culture is uniquely ingrained in Lean Six Sigma, the capability having been driven through the organization and leveraged in all we do in a highly visible manner. Our mindset is 100 percent customer-centric, demonstrated daily through our comfort with destroying our own revenue to deliver greater efficiency, the 100 percent empowerment of our employees to do what is needed for the client, and the fact we don’t let a contract get in the way of client success. The Company enjoys a rich heritage, tracing its beginnings to 1997, when it was an independent business unit of the General Electric Company (GE). Built from the ground up, the organization was charted to provide business process management capabilities that would deliver outstanding efficiencies to all of GE’s businesses. The company became independent in January 2005, bringing process strength to companies outside of GE, and was successfully listed on the NYSE in August 2007 under the trading symbol ‘G’. Today, the Company manages over 3,000 processes for more than 400 clients world wide. Download the Genpact Factsheet for quick facts about our services portfolio, clients, global presence, awards and accolades, management team, and other information.
Genpact is committed to enhancing the skills and competencies as well as personal growth and development of its employees. We provide our people with multiple opportunities to enroll for world-class leadership development programs and also encourage cross-functional movement to gain meaningful experience and exposure. Performance management is a critical area for Genpact and we invest in planning each employee’s career and aligning their goals with larger organizational goals. When every goal an employee is appraised on is linked to a bigger organizational goal, accountability and ownership gets driven on the job every single day. Training & Development It is important to equip our employees with the right tools and skills in order to facilitate continuous improvement and to help them build domain expertise. Genpact has created a robust training mechanism and has over 5,000 learning modules, world-class training facilities, some of the best trainers in the business and strategic partnerships to further bolster our training mechanism. Learn While You Earn Our Education@Work program provides employees the option to learn while they earn with professional courses from globally recognized as well as premier educational institutions and get certified in their specific work areas. There is a clear demarcation between generic courses and domain expertise courses under these programs. Classes are held within the office premises and are organized around employee work schedules. Leadership Development Leadership development is a key priority on our people agenda. It is our belief that with the right platform and encouragement, high-potential employees can be groomed into influential leaders, who will lead us to success in the future. Our Leadership Curriculum includes several development programs designed to broaden leadership skills and business acumen. These are focused towards developing middle managers for Leadership roles through an 18-month structured program and help cultivate operational and technical depth in our employees and include job rotations across businesses, functions and regions, as well as classroom training and senior leadership interactions. We also offer executive education programs for employees, focused on strategy, customer focus, leadership, talent management, execution, finance and commercial skills. Each of these programs is a critical part of our investment in our people to bring out their best. This provides the foundation for building our leadership gene pool.
We have one of the lowest employee attrition rates in our industry and the passion and commitment of our people have helped us expand our client relationships.