IBM Daksh

IBM Daksh

  • IBM Daksh offers business performance improvement rather than just cost-savings and is a step closer to Business Transformation Outsourcing

  • n April 2004, IBM Corporation acquired Daksh e-Services to form IBM Daksh. Today, IBM Daksh is a leading provider of business process services. It offers solutions in CRM, finance and administration and back-office processes catering to Financial, Travel, Retail, Insurance, Communication and Technology verticals.  Frost & Sullivan has named IBM the Contact Center Outsourcing Vendor of the Year in Asia Pacific, for two consecutive years, 2006 and 2007. It received the NASSCOM-India Today Woman Corporate Awards for Excellence in Gender Inclusivity in the BPO-ITeS category.  IBM Daksh is a winner of many recognized awards for employee and customer satisfaction. The company promises growth for its employees. Some of the facilities offered by the company include life insurance, paid holidays, referral bonus program, company car entitlement, retirement benefits, promotional schemes etc.

  • At IBM, we have always worked hard to create and maintain a work culture that is open, positive, and rewarding; an environment with exciting growth opportunities for every deserving IBMer.

    Every one of our employees is encouraged to learn new skills on the job and through formal training programs.  We also invest significantly in progressive HR practices. These include an employee referral scheme, which contributes one-third of our employees. You will also find that sports teams, bands, library committees, picnic teams, parties and cultural events involving families are an integral part of our culture.

    What’s more, infrastructure support through transport, cafeteria, and recreation rooms come as a part and parcel of the IBM lifestyle.  But it doesn't end there. We continually develop our HR strategy by reviewing the feedback from employee satisfaction surveys and by benchmarking programs through our HR partners.

    Full-time salaried employees receive the following benefits from the company:  Health: Employees and their dependants are covered under health and accident insurance schemes provided by the company. These schemes also provide tie-ups with leading healthcare institutions across the country, thus ensuring quicker accessibility, discounts and easy-pay option plans with guaranteed admission. 

    Life insurance: IBM provides all its employees with life insurance. 

    Paid holidays: IBM observes public holidays for salaried employees apart from leaves and weekly offs. 

    Referral bonus program: IBM encourages employees to refer friends and relatives whom they believe would make successful IBM employees. Existing employees who refer friends and relatives who pass 90 days of successful service, are awarded a special bonus. 

    Retirement: IBM conforms to the statutory requirements and provides employees with Employee Provident Fund Schemes, and Employees Gratuity Benefits that are payable as per the provisions of the applicable acts. 

    Promotional schemes and tie-ups: IBM has arrangements with restaurants, eateries, showrooms, cellular phone service providers, banks and financial institutions to provide its employees with special deals and discounted rates.