Basic Function/ Purpose This position is responsible for customer service inquiries from agents and insureds, along with maintaining and growing a relationship between GMAC Insurance and current policyholders.Duties and ResponsibilitiesFor all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the policyholder.70%      Answers phone calls regarding underwriting, marketing, billing, and endorsement inquiries from insured’s. Identifies customer needs and works to meet those needs using appropriate customer service skills.10%      Documents, researches, and resolves insured’s issues. Follows-up as needed. May approve exceptions based on level of authority (e.g., charge off’s, etc.).10%      Calculate billing amounts for insured’s. Analyzes policy transactions and corrects company records to adjust errors or document p