4th June 2012 [24]7 Inc.

#CustomerService: The Best Defense in a #DataBreach http://t.co/w6YtJSK8

• Customer Service: The Best Defense in a Data Breach

  When it comes to data breach, the biggest expense is not the forensics investigation or the cost to reconfigure your security systems. The biggest cost is customer churn, according to the Ponemon Institute. A recent survey found that in the event of a data breach, in nearly 20 percent of customers immediately canceled their accounts and an additional 40 percent considered termination.