O2 (Telefónica UK Limited) is a leading communications company for consumers and businesses in the UK, with 20.7 million mobile customers and 457,000 fixed broadband customers as at 30 June 2009. Telefónica UK Limited is part of Telefónica Europe plc which is a business division of Telefónica S.A. and which owns O2 in the UK, Ireland, Slovakia, Germany and the Czech Republic, and has 46 million customers. In 2006 Telefónica Europe acquired Be*, the UK fixed broadband provider, and in October 2007 O2 launched its broadband service using the Be* network. O2 is the naming rights partner of The O2, the world-class entertainment venue. O2 was ranked highest in customer satisfaction for both UK mobile and fixed broadband customers according to the J.D. Power and Associates UK Mobile and Fixed Broadband Studies 2009. In February 2009 O2 became the first UK mobile operator to be officially certified with the Carbon Trust Standard in recognition of O2’s commitment to reduce its carbon footprint and the 15% reduction in energy consumption achieved over the past three years. O2 was launched on 1 May 2002 and now has more customers than any other UK mobile network. O2’s UK mobile network covers 99% of the UK’s population. O2’s 3G network covers over 80% of the UK population and is fully HSDPA-enabled, providing speeds of up to 3.6 Mbps for customers with an HSDPA-enabled device.
Life at O2 puts you in touch with all sorts of new things. One way we recognise each others hard work is through Fanclub. A place online, a bit like Facebook. Where people can tell their colleagues what a good job they’re doing. If you or your team is nominated, we’ll make a big song and dance about it at our annual Superfans event. A big, glittering awards party with celebrity presenters and lots of nice surprises. Of course, there are lots of ways we can say thank you. So it’s not just about money and rewards. It’s about really listening to people. For example, our Shadow Board is made up of customer facing people. They meet the O2 board. And discuss the issues that affect us all. Then there’s our Bright Sparks team. They’re here to listen to your ideas. And make sure the best ones see the light of day.
The next thing you need to know is how our recruitment process works. We try to keep things simple here at o2, but we do have slightly different processes for retail, customer service and specialist recruitment. Whatever you’re good at, you’ll find a job to suit you at Telefónica UK. We’ve got a huge range of roles in all sorts of different areas. Each area of Telefónica UK calls for all sorts of different abilities. So who knows what direction you could go in? Please see our website for more detail.