Royal Mail

Our Graduate Programme Royal Mail Group Ltd is a government owned public limited company which last year generated revenue of £6.8 billion. But that doesn’t quite tell the whole story of an organisation that has become part of the very fabric of public life.  Did you know, for example, that we introduced stamps to the world? It might not be surprising to hear that we deliver to every home and business in the country – no matter how remote – but did you know that we use everything from planes, boats, trains, trucks, vans, bikes and foot power to do it? We also run the post room at the Palace of Westminster and produce a number of special issue stamps every year, all of which are approved personally by the Queen.    A few more facts that might surprise you You’ve had a taste of how diverse and rich in heritage our business is. Now let’s talk size and scope. We employ more than 180,000 people who provide hundreds of services ranging from electronic billing to banking, and warehousing to customer returns. Through the Post Office™, Royal Mail and Parcelforce Worldwide, along with our global distribution mail and logistical partnerships, we collect, process and deliver more than 80 million items to 27 million addresses every day. What does it mean for you? Put simply, it means we can offer you opportunities few other organisations can. We provide an essential service to millions, and we’re in an increasingly exciting and competitive market place. With your talent and ambition and our professional development programmes, we’re confident that, together, we can maintain and build on our leading position in this market.     Our Graduate Programmes We currently have four graduate programmes: Operations, Marketing, Sales & Customer Services, Human Resources and Finance. All offer you the chance to work in up to three different positions, gaining first-hand experience of our brands, strategies, and processes. You’ll also be able to develop your leadership skills and a network of contacts that will prove invaluable as you move into senior management.  But don’t just take our word for it. We could go on and on about how great we think our graduate programmes are. However, we think it might be more beneficial, not to mention real, if you heard from the people who’ve experienced them first-hand. To meet some of our recent graduates, watch the video below.

Recruitment Process: Operations Stage 1 : Online Application Form You will need to complete all the following sections for your application to be considered: General information about yourself, your education and your work experience. All questions must be answered. We will contact you about your results within 2-5 days. Stage 2 : Online Test You will have a scenario-based questionnaire of around 20 questions. You need to choose the response that best fits your personality from the available multiple choice options.You can’t prepare for this test: it is designed to see if your personality and values are suited to Royal Mail and will also give you a good idea about what Operations is all about.  Once you have completed it, we will send you an email informing you of your results. If you have been successful, we will give you a link to the available telephone interview slots, where you’ll be able to choose the most convenient time for you. Stage 3 : Telephone Interview We will call you at the arranged date and time. The interviewer will ask you questions to assess your career aspirations and reasons for wanting to join the Royal Mail Graduate Programme.We will also ask you competency questions which assess your experience based on our graduate skills. The questions will follow the format of “Tell me about / describe a time when you...” We will email you your results within 2-5 days. If you have been successful, the email will explain how you can arrange a date to attend the Royal Mail Graduate Assessment Centre.  Stage 4: Assessment Centre At the Royal Mail Graduate Assessment Centre, we will ask you to complete a range of exercises that will evaluate your suitability for the Graduate Programme. We also want to see if Royal Mail would be the right employer for you. These will include:   Analysis Exercise and Progress Review Meeting Role Play An interview based on your motivations for joining the programme We will contact you with your results within 3 days. Stage 5: Interview If you are successful at the Assessment Centre, you will be invited to an interview with a Senior Managers in your allocated area . The interview will include competency questions (asked in the “Tell me about / Describe a time when you...” format) set against our graduate skills. To help you prepare for our recruitment process, please see our application hints and tips.   Finance, HR, Marketing, Sales and Customer Services   Stage 1 : Online Application FormYou will need to complete all the following sections for your application to be considered: General information about yourself, your education and your work experience. Competency questions, which evaluate your experience against our graduate skills. All questions must be answered. We will contact you about your results within 2-5 days.  Stage 2 : Online Tests We will send you a link to complete an online verbal and numerical reasoning test. Don’t worry; you will have access to some practice questions to get yourself prepared and in the right frame of mind. Once you have completed these, we will send you an email informing you of the outcome. If you have been successful, we will give you a link to the available telephone interview slots, where you’ll be able to choose the most convenient time for you.  Stage 3 : Telephone Interview We will call you at the arranged date and time. The interviewer will ask you questions to assess your career aspirations and reasons for wanting to join the Royal Mail Graduate Programme.We will also ask you competency questions which assess your experience based on our graduate skills.The questions will follow the format of “Tell me about / describe a time when you...” We will email you your results within 2-5 days. If you have been successful, the email will explain how you can arrange a date to attend the Royal Mail Graduate Assessment Centre. Stage 4: Assessment Centre At the Royal Mail Graduate Assessment Centre, we will ask you to complete a range of exercises that will evaluate your suitability for the Graduate Programme. We also want to see if Royal Mail would be the right employer for you. These will include:   Analysis and customer relationship exercises Role Play An interview based on key graduate skills We will contact you with your results within 3 days. To help you prepare for our recruitment process, please see our application hints and tips.