Natalie Bartlett

http://www.tutorhunt.com/users/nataliebartlett/

http://www.firsttutors.co.uk/tutor/natalie.law.3

I manage accounts and negotiate repayment plans and possible settlements with customers to clear their debts by questioning them to ascertain what their current financial situation is. This position has really helped me develop keys transferable skills in verbal and written communication, negotiation, information gathering and in handling sensitive information.

I spent two weeks at Rollits in Hull as part of the summer vacation scheme. During my time there I learnt about how the firm operates as a business through talks about the firm's IT systems including the new intranet they were introducing, as well as the way in which the firm markets itself to potential clients. I also worked in a number of the departments for a few days: Corporate and Commercial; Civil Dispute; Property; and Employment. I undertook several tasks including drafting letters to other solicitors, research, drafting a defence and other documents, filling in SDLT returns, proof-reading contracts for sale, as well as reading up on the files for current matters to see how the solicitors organised them, and how the cases developed.

I took part in legal advice clinics at the Next Steps community mental health service in Malton, North Yorkshire, where I interviewed clients on a range of matters and wrote letters of advice following the interviews. I was also asked as part of this work to prepare a group report and give a presentation to the Board of Trustees of Next Steps on data protection issues affecting the charity.

I worked here from the end of my time at University until I was made redundant the following year while I was studying the Legal Practice Course at the College of Law in York. My work here involved having excellent customer service skills, product knowledge and general housekeeping duties. I was often responsible for opening and closing the store, delegating tasks to co-workers when required, and for cashing up on an evening before closing.

I assisted in an interview with a client from the Independent Domestic Abuse Service, taking notes and the producing a full attendance note following the interview.

I worked here serving drinks to customers, changing the barrels in the cellar and during lunchtimes I worked as the sole waitress in the upstairs restaurant.

I worked here for two brief periods during Sixth Form and the first year of my degree. During this time I read through current case files, attended and observed solicitors in Court, both in the Magistrates' Court and Crown Court, and observed client interviews in both the Family Law and Criminal Defence departments.

I worked here for a short period of time as a part time waitress. My duties involved bringing out the food to the customers, taking drinks and desserts orders and preparing desserts, along with general housekeeping.

(And April 2007 to October 2007)

I worked here for several months whilst studying for my A Levels and later during the first year of my degree. My responsibilties were handling sales, organanising the newly delivered stock, and general housekeeping and customer service duties.

I took part in a work experience scheme here in Year 10 at school, where I assisted with the day-to-day administration of the firm, including handling the post for the solicitors and photocopying documents.