Mark Miller
Interested in Global Data Center and IT Operations. 25 years Computer Industry experience, a 2009 ASc in Computer Information Systems.
I am Mentor, Engineer, Lifelong Learner, Analyst, Entrepreneur and Inventor. I still carry my eBay "Behaviors, Purpose and Values" card. I practice them daily, "Lead completely, Practice judgment, Trust each other, and Keep it human." My certified MBTI score is INTP (Personality type of Scientist, Theoretician, Architect of Ideas), with a Genius-Level Intuitive rating (Thrives on an all-encompassing ability to do complex conceptualization and to think outside of normal limitations; highly sensitive to new possibilities with a visionary capacity) per my Executive Coach MBTI specialist Linda Skerbec. (Available as download from linkedin lbox.net).
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Tavant, Inc., Senior Manager, Data Center Operations, Santa Clara, CA
October 2011 to present
Tavant's Hosting and Global Network Operations has been transitioned from the Dark Ages to the 21st Century under my management.
Manage IT and Data Center Operations (DCO) with a $2M budget and global staff, supporting five global Data Center / Server Rooms, HQ and two large Offshore Development Centers. Maintain four-nines production SLA. Tripled revenue while tightly managing slight increase in costs.
Manage global staff including SysAdmin Operations, Network Operations, Project Management and Database Operations staff in Santa Clara and Bangalore. Release management coordination with AppDev for releases to QA, UAT, Perf, Staging and Production. Global Network Operations Management in support of DCO and IT for large ODC in Noida India, large ODC in Bangalore India, HQ in Santa Clara, remote VPN users, and persistent IPSec connections to Tavant's customers.
Designed and managed the implementation of Global Network IP Addressing, Redundant connections and Routing. Successfully moved DR and UAT operations to Sacramento. Improved the inter-departmental relationships, especially with Sales and Development departments. Identified real costs and improved budgeting and accounting, establishing Hosting and Managed Services as a service and profit center.
Successfully negotiated support and licensing for Oracle, EMC, HP, Cisco, F5 and Red Hat. Provided Procurement Services and successfully negotiated with vendors for product and services including Savvis, Internap, CDW, FusionStorm, BearData, GoGrid, Amazon AWS, XO, AT&T, F5, EMC, and Cisco. Developed Marketing and Sales Strategies for Managed Hosting. Manage Alarm System, Physical Access Control System, and OpenSource IP-based PBX System at HQ in Santa Clara.
I am still requested for occasional consulting to Rent.com / eBay for Data Center Operations. “The high availability network systems he engineered is continuing to function as the backbone for our operation…”, eBay / Rent.com Sr. Manager. -
Tavant, Inc., Senior Manager, Santa Clara, CA
Tavant's Hosting and Global Network Operations has been transitioned from the Dark Ages to the 21st Century under my management.
Manage IT and Data Center Operations (DCO) with a $2M budget and global staff, supporting five global Data Center / Server Rooms, HQ and two large Offshore Development Centers. Maintain four-nines production SLA. Tripled revenue while tightly managing slight increase in costs.
Manage global staff including SysAdmin Operations, Network Operations, Project Management and Database Operations staff in Santa Clara and Bangalore. Release management coordination with AppDev for releases to QA, UAT, Perf, Staging and Production. Global Network Operations Management in support of DCO and IT for large ODC in Noida India, large ODC in Bangalore India, HQ in Santa Clara, remote VPN users, and persistent IPSec connections to Tavant's customers.
Designed and managed the implementation of Global Network IP Addressing, Redundant connections and Routing. Successfully moved DR and UAT operations to Sacramento. Improved the inter-departmental relationships, especially with Sales and Development departments. Identified real costs and improved budgeting and accounting, establishing Hosting and Managed Services as a service and profit center.
Successfully negotiated support and licensing for Oracle, EMC, HP, Cisco, F5 and Red Hat. Provided Procurement Services and successfully negotiated with vendors for product and services including Savvis, Internap, CDW, FusionStorm, BearData, GoGrid, Amazon AWS, XO, AT&T, F5, EMC, and Cisco. Developed Marketing and Sales Strategies for Managed Hosting. Manage Alarm System, Physical Access Control System, and OpenSource IP-based PBX System at HQ in Santa Clara.
I am still requested for occasional consulting to Rent.com / eBay for Data Center Operations. “The high availability network systems he engineered is continuing to function as the backbone for our operation…”, eBay / Rent.com Sr. Manager.