Mélanie van Tonder

Mélanie van Tonder

What I am most passionate about is helping people in need. I love working with and supporting them to help improve their quality of life.

  • Bristol, GB

Committed and motivated all-round Administrator with exceptional interpersonal and decision-making skills. Strong work ethic, professional conduct and great initiative. Ability to manage multiple tasks without compromise of quality or efficiency. Sound organisational skills achieving results that surpass company goals and objectives. Excellent computer skills. Ability to work independently or as part of a team to meet deadlines. Multicultural awareness with a high level of adaptability. 3 years voluntary experience and 25 years experience in administration and customer service. Currently completing third year of a BSc (Hons) Degree in International studies with the Open University.

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  • The Simson Foundation, Database Research Administrator

    February 2012 to present

    Adding key details and maintaining company database
    Adding additional contacts

  • Administrator

    August 2010 to present

    Administration
    Internet research
    Helping with events and workshops

  • Streetlife, Homeless Support Worker - Voluntary Position

    September 2009 to present

    Distribute clothing, food and drinks to the homeless

  • Brightside Group, Dealer Outbound Agent

    September 2010 to February 2012

    Courtesy and Campaign telephone calls to the dealer network
    Dealing with dealer requests & complaints
    Running E-shot campaigns to dealers
    Building dealer relationships and the dealer network
    Updating & cleaning dealer database
    Mail, Setting up, maintaining filing systems
    General administration, daily reports

  • Guide Dogs for the Blind Association, District Team Support Worker - Temporary Position

    May 2010 to July 2010

    Stock checks, Purchase of stationery, dog equipment, staff clothing
    Mail, Setting up, maintaining filing systems, Diary management
    Telephone, Liaise with external service providers, Welcome visitors
    Health and Safety duties, Organise meetings, room bookings, refreshments
    Supervise external visitors, Client services, Practical assistance and information to clients
    Nominal ledger, purchase orders, invoices, Banking, Monitor team budget
    Recruitment of volunteers
    Input, maintain national, local databases, Support staff with computer based systems
    Staff absence, holidays
    Daily relief routines for dogs on premises

  • Prime Life Ltd, Training Administrator

    September 2002 to September 2004

    All administration for the smooth running of the national vocational qualification and short courses delivery of all staff
    Planning and co-ordination of NVQ and short courses delivery for all employees
    Update and maintain bespoke database, Reporting, prepare statistics
    PA duties and general office duties

  • Solihull College, Administrator / Secretary

    June 1999 to September 2002

    Develop documentation for new business clients, Prepare and distribute information packs
    Track student data, Update and maintain Corporate and bespoke databases, Finance related tasks, PA duties, Audits

  • Registered with Kelly Employment Services, Administrator / Secretary (Temporary)

    December 1998 to June 1999

    Secretarial duties, Diary management, Telephone, organise refreshments
    Use Word, WordPro, mail merge, reports, minutes, using Dictaphone
    Produce sales figures, graphs on Excel, 123 Spreadsheets
    Use PowerPoint, Freelance Graphics, Create, update Databases, General office duties
    Nationwide customer telephone queries & liaison.

  • International Studies, BSc (Hons) at The Open University

    2013

    Introducing the social sciences (2009) Level 1 (Pass) Digital photography: creating and sharing better images (2009) Level 1 (Pass) Ouverture: intermediate French (2010) Level 1 (Pass) Action in French (French summer school) (2010) Level 1 (Pass) Islam in the west: the politics of co-existence (2010) Level 2 (Pass) International development: challenges for a world in transition (2011) Level 2 (Pass) Introducing religions Level 2 (2012) (Ongoing) A world of whose making? Level 3 (2012) (Awaiting result) Earth in crisis: environmental policy in an international context Level 3 (2012) (Ongoing)

  • Dreamweaver 8 (Pass), Web Design at Gloscat

    2007

  • Computer Literacy and Information Technology (CLAIT) Plus Level 2 (Pass), Microsoft Office at Stephenson College

    2005

  • Teacher Training (Pass), City & Guilds 7307 Stages 1 & 2 at Solihull College

    2004

  • Administration Level 3, National Vocational Qualification (NVQ) Level 3 at Solihull College

    2002

  • Secretarial , Diploma at Stellenbosch Technical College

    1990

  • Matric, A-level at Brackenfell High School

    1987

    English, Afrikaans, Typing, Geography, Biology, Needlework