Chris Hares

3rd Floor, 50 Town Range, Gibraltar.
* Manage both QA and Change Management.;
* Manage Incident, Change and Release Management.;
* Manage Service Desk;
* Trained and supported both senior management and staff.;
* Ensure that business projects, small, business changes and external software met our test entry and exit criteria. This included business requirements, development and business sign off.;
* Managed and controlled all changes to the operational / production environments.;
* Manage Holiday and Sickness for the company.;
* SLA Management, including 3rd Parties.;

IS Change and QA Team Leader, Victor Chandler Ltd, 50 Town Range, Gibraltar.
Team leader in testing for IT systems.
* Managed Test Team and successfully delivered QA and testing for major projects including:;
* External Affiliates;
* Live Casino;
* Payment solutions (Myriad);
* Mobile phone betting application;
* Trained and supported both senior management and staff.;
* Ensured that business projects, small, business changes and external software met our test entry and exit criteria. This included business requirements, development and business sign off.;

ensuring that the standardised ITIL methods and procedures were used for efficient and
prompt handling of all changes, to minimise the impact of any related incidents upon service.
* Managed and controlled all changes to the operational / production environment for CFS..;
* Managing the entire lifecycle from initiating and recording, filtering, assessment, authorisation, scheduling, building, testing, implementation, through to review and closure. ;
* Trained and supported Change Management practices, processes and Peregrine Service Centre across the organisation.;

a unified Service Desk function for CFS's insurance and banking
divisions.
* Managed a team of 35 staff across two sites: mentored and trained team members, recruited staff and conducted performance appraisals..;
* Managed holidays, sickness, Out of Hours support and shift rotas and DR continuity for the Service Desk while maintaining SLA/KPI/OLAs;
* Delivered and implemented a unified Incident Management process..;

monitoring and operating batch and CICS applications.

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Messenger postal deliveries.