Katherine Tatford

• Helped drive the culture of compliance established by the Ally Financial Inc. Board and Global Compliance and Regulatory Affairs;
• Well versed in the UK laws, regulations, regulatory environment and the resulting compliance risks associated with the business and activities, so to maintain compliance;
• Understand the structure and operating environment in the UK; this helps when monitoring compliance behaviour of the company;
• Consult with and advise senior management on compliance risks associated with the development, enhancement and deployment of any of the following to ensure the risks are appropriately identified and mitigated; products and services, business initiatives, programs, or strategies, acquisition strategies, marketing / advertising campaigns, strategies, and materials, regulatory disclosures, customer communications with regulatory significance, operational processes and procedures and systems, technology changes and training materials;
• Develop, implement and maintain the Compliance and AML Program;
• Develop, implement and maintain procedures to support the compliance program and all compliance policies applicable to the UK business and activities;
• Develop, implement and maintain the compliance monitoring, testing and reporting program to provide senior management with objective and timely assessments of compliance with UK laws, regulations, the compliance program, and all compliance policies;
• Perform independent, risk-based compliance risk assessments;
• Manage the development, deployment and tracking of all compliance training courses;
• Manage the Regulatory change management process, which includes the identification, analysis, implementation and integration of new laws, rules and regulation;
• Collaborate with senior management to develop and implement timely and effective corrective action plans for identified issues and breaches.

• Setting up hospitality boxes for customers by working efficiently and effectively to make sure everything is done before the customers arrive;
• Making sure customers are looked after by welcoming them and catering for their every need;
• Providing customer service by negotiating, promoting, dealing with complaints and being patient;
• Taking orders by writing clearly, listening, helping and advising, providing creative solutions to problems;
• Communicating orders to the kitchen by organising and clarifying information and maintaining relationships;
• Serving food by retaining information and being proficient.

• Inputting data onto the computer systems by prioritising information, being logical and using my knowledge of ‘Microsoft Office’, mainly Excel;
• Liaised with other departments which furthered my experience with co-operating and networking;
• Kept records by being accurate with words and figures.

• Served customers by being courteous, helpful and by working efficiently and effectively, and providing solutions to problems;
• Provided customer service, by dealing with complaints, returns and exchanges, and by coping under pressure;
• Handled money by being financially aware, accurate and well organised.

• Set up and cleared tables by handling items quickly and being organised;
• Took orders by listening, helping and advising customers, and writing clearly;
• Served food by retaining information and being adept;
• Dealt with customers by negotiated, promoted, dealt with complaints and being patient;
• Calculated bill and handled money by being accurate, financially aware, courteous and coping under pressure.

• Learnt about how a finance department was run;
• Helped with filing by being organised and by planning and working to deadlines;
• Learnt how to use company office systems;
• Helped with data input by being accurate with words and figures and by using my ‘Microsoft Office’ skills.

• Gained a broad knowledge of how an insurance company was run by viewing most of the departments of the company;
• Learnt to take calls by seeing how their internal call centre operated;
• Inputted data, broadening my skills in the use of computers and ‘Microsoft Office’.