Kate Hodkinson

Based at Children’s Services in Torquay. Managing an extremely busy switchboard and dealing with sensitive information.

 Taking confidential calls and dealing with enquiries
 Dealing with and advising a wide range of agencies and referrals
 Booking appointments and meetings
 Managing a reception area and dealing with security and safety issues
 Providing a timely and appropriate customer service to set standards
 Ensuring service quality of the department by reviewing and implementing procedures to improve the service by way of response time, exceeding expectations and the way in which I dealt with sensitive situations

Based at Newton Abbot Children’s Centre. My role was to support the Centre Manager with all administrative tasks.

 Update website and any marketing materials tailoring to differing demographics
 Co-ordinate and administer all new members and referrals.
 Write reports on weekly and monthly meetings on developing strategies
 Record and analyse all member information to allow KPIs to be implemented
 Procurement of all office equipment and negotiate prices
 Maintain all staff training records and organise any training required
 Transport and fuel allowance

A Category C Prison with approximately 750 prisoners. My role was based in the Offender Management Unit dealing with a caseload of 100 prisoners.

 Managing prisoner cases from when they are transferred to the prison until their sentence expires in line with government policies.
 Organising Parole, HDC, Recalls, Lifers, Foreign Nationals, Extended Sentences, Vulnerable Prisoners and many other sectors.
 To ensure that all relevant opportunities are made available to the prisoner including offender related courses, educational courses, work placements and therapy.
 Liaising with outside agencies including the courts, probation, solicitors and the police as well as hostels, charities and healthcare professionals.

An International Healthcare Company. There brands include Durex, Scholl and several over the counter medicines, including, Syndol, Meltus and Pro Sport.

 Managing a busy switchboard, organising meetings, booking rooms and setting up conference calls using Cisco ensuring effective communication
 Preparing all Purchase Ledger invoices for authorisation and purchase order raising using PeopleSoft
 Managing all deliveries and organising courier services often
 Customer service replies, data input and general administration
 Pool car booking, hire car booking, service/maintenance requirements, car valets, new car orders, accident management plus invoice coding
 Fire Warden and part of the Health and Safety Committee
Since taking the role, the business has moved premises. This was a large project, moving 400 staff from two different sites. My role played a big part in the amalgamation and incorporation of a large number of new procedures, computer systems and security measures.

Contracted on two sites, the Kellogg site and the Portable Foods site in Wrexham, North Wales. Invoicing over £50,000 per week

 Managing and supervising 150 temporary staff.
 HR and Payroll duties, including disciplinaries, staff records, reward and recognition
 Recruitment of all staff including organising and holding inductions and training
 Attending meetings and preparing proposals to develop and implement KPIs
 Organising Open Days and Jobs Fairs in partnership with the local Jobcentres
 Organising team building days, charity events and staff events to motivate employees
 On-Call twenty four hours a day, seven days a week

Since taking over as Manager, I trebled the intake of staff, lowered staff turnover. Negotiated higher charge and pay rates.
I built up a great rapport with both the staff and the management team and ran as one of the best contracts the company had in operation.