Mark Edward Attew
Business Analyst, Knowledge Manager, Writer and Editor
- Los Angeles, US
My interest in a Master of Science in Leadership and Management (MSLM) degree with an Organizational Development concentration arose, as many things do for people, from a need inside me to somehow make the world a better place. No matter how big or small the impact, my personal and professional lives had become more and more impacted by both the pursuit of knowledge, technology and in making meaningful connections with people. Specialties: Knowledge Management and Social Media Implementations | Taxonomy Development | Process Development | Process Improvement | Business, Process and Systems Analysis | Project Management | Technical Documentation | Editorial | Team Development | Leadership | Content Management | Quality Assurance | SDLC | SCRUM | Agile | Waterfall | Initiative Evangelism | Audit | Compliance | Due Diligence | Policies & Procedures Development | Microsoft Office | Microsoft SharePoint 2007/2010 | Adobe Creative Suite | Dropbox | Google Docs
City National Bank, Business Analyst, Knowledge Manager, Sr. Writer and Editor
August 2009 to present
Business and application analysis, knowledge development and curation, requirements gathering, documentation support and SharePoint administation within the banking industry.
• For the Business Process Analysis Group defined users needs, wrote functional specifications, analyzed and developed use cases and designed workflow diagrams for Application Development, Application Support, Business Process Analysis and the Project Management Office.
• Consistently consulted with Application Development, Application Support and Project Management to improve the usability of knowledge and content on the Microsoft Office SharePoint portal including application documentation, wiki libraries, knowledgebase entries, tools/templates and workflows. Effectively imported content from legacy file shares, converted paper-based documents into wiki articles, expanded taxonomies/categorization models and applied metadata for improved searchability, findability and context.
Self Employed, Technical Consultant - Knowledge, Content, Department Management
June 2005 to present
XDimensional Technologies, Team and Content Management, Documentation and Editorial Consultant - Research and Development
January 2004 to May 2010
MySpace, Content Manager and Sr. Technical Communicator - Engineering
June 2008 to January 2010
EarthLink, Sr. Technical Writer / Communicator - Operations
June 2000 to January 2004
EarthLink, Quality Management Supervisor - Support Center
June 1999 to June 2000
Leadership and Management, focus in Organizational Development, Master of Science at University of La Verne
Management: Theory and Practice (MGMT 500) Leadership: Theory and Practice (MGMT 520) Decision Making (MGMT 521) Human Resource Management (MGMT 522) Organizational Theory and Design (MGMT 523) Conflict Management and Organizational Change (MGMT 569) Building Partnerships and Creating Coalitions (MGMT 556) Managing Diversity (MGMT 525) Seminar in Organizational Development (MGMT 559) Organizational Research 1 (MGMT 586) Organizational Research 2 (MGMT 588) Thesis (MGMT 594) The Synthesis of Collaboration: A Study of Web 2.0/Enterprise 2.0 Integration into Internal Organizational Knowledge Management Initiatives
Psychology, Criminal Justice Minor, Bachelor of Arts at California State Polytechnic University-Pomona