Melissa Langeman

Review and provide recommendations to improve the core talent management processes and tools:

- Recruitment
- Employee Evaluation
- Succession Planning
- Employee Satisfaction / Retention

Beyond suggesting improvements to existing systems or proposing new processes, we delivered a set of tools designed to minimize the IT and personnel resources needed to implement the changes and keep them going.

The project focuses on marketing and strategy requirements for the development of a next-generation product that forms part of the core of fiber optic internet backbones, data centers and fiber to the home applications.

-Define market segments, market potential and short term projections within Western and Eastern Europe, Middle East and African countries.

-Identify long term trends and translate these into practical implications for the business.

-Provide recommendations and implementation guide to defend the core market and move into new market segments.

Innovated the data operations process to support expansion into new regions. This required some small tool adjustments, extensive training and development of selected data analysts and extended research. Data strategy mapping for FY12.

On the marketing side, identifying and tracking trends and data capture opportunities in device to device communication to support product roadmaps and an OEM API for internal device control. Functional, technical and usability technical specifications for new Universal remote control products on teams based in the US, Canada, Europe and India.

Managing and supporting the professional development of a team of analysts - identifying skills requirements and career planning linked to the organization's short and long term strategies.

Started in the department working on Standard Operating Procedures and training material to support the new development centre in Chennai, India. On the operational side, delivered training to new Data Analyst teams and also training-the-trainer. Innovative and engaging operational projects reduced critical work backlogs by 71% - automation and tools development prevented a relapse.

Relocated to Chennai to help bring the new office from a start up to a fully-fledged development center. Recruitment activities, cultural cross training and conflict resolution were key parts of the task.

Functional, technical and usability requirements on internationally-based teams for the Logitech iPhone application and Revue with GoogleTV product, customer insights from data to reduce NPS detractor metrics by 50%.

Data strategy mapping for FY09 and FY10.

With detailed technical product knowledge and great interpersonal skills, had the opportunity to design and deliver training programs to advanced level support specialists, ramp up a new outsourced support provider and collaborate with Software Engineering, Data Management and QA teams across the organization to address critical customer issues.

Company representation at CEDIA, Electronic Home Expo and Best Buy Management Training B2B trade events.

Within the Logistics organization, responsible for invoice payments, special event rate negotiations and some investigation into Canada-wide shipping issues. Reporting financials weekly, quarterly and annually - my process improvements and use of the database reduced payment times by 75%, allowing the company to maintain very favourable contract terms with key transport suppliers.