Serena Rizzo

QA:
. Documenting software defects and reporting defects to the relevant software developers.
· Monitoring bug resolution efforts and tracking successes.
. Collaborating with customers and team members to evaluate or diagnose problems and recommending possible solutions.
. Setting up and coordinating third party testing

COMMUNITY MANAGER:

. Monitoring, posting and generally managing social media channels
. Engaging, supporting and interacting with BNT users
. Building and sending community newsletters

Panel Care Associate, France and Italy - Physicians: WorldOne Research London
www.worldone.com

* Monitoring new survey launches to ensure physicians are not encountering technical problems ;
* Interacting with finance team to be able to answer all honoraria queries ;
* Managing resolution of all customer issues until panel member is satisfied ;
* Training new starters ;

Sales Associate, Four Seasons Ltd - Selfridges
www.fsrl.co.uk

* Assisted in the sales at Selfridges for luxury brands such as for Burberry and Vivienne Westwood ;
* Offered excellent customer service and maintained company standards ;

exhibition poles of Milan and Como

* Arranged venues and material prior to exhibition/conference/trade fair ;
* Organised accreditation area and insured its smooth running ;
* Supervised shuttle buses from airports, hotels, and venue ;
* Occasionally represented private companies and interpreted ;

www.swingcrashfestival.com

* Negotiated special rates with local hotels in order to host festival's artists and offer suitable promotions for festival participants ;
* Supervised festival's accreditation area ;
* Scheduled artists' transportation ;