Gautam Ghosh

Gautam Ghosh

HR, Social Media and Marketing

  • New Delhi, IN

11 years of experience in Consulting, Organisation Development, HR Systems and capability building across a range of Indian and international organisations across industry sectors Gautam has over 9 years of experience in HR and Learning & Development in the Consulting and IT, BPO sector with firms like Satyam, Hewlett-Packard, Dell and Deloitte Consulting. His experience covers Knowledge Management, e-learning, Organization Development, Management Consulting,Training Management, Performance Management and Employee Relations. He is an MBA in HR from XLRI, Jamshedpur, and has two and half years experience before that in hotel operations in ITC Hotels and pharmaceutical sales with Eli Lilly. Gautam has given talks on “Blogging for Business” at organizations. He’s frequently quoted in the press as an authority on business blogging. If you want to interview him or invite him to speak at a conference, e-mail him at gautam@gautamblogs.com or call at 98731-41236 Gautam’s blog has been listed by HRWorld amongst the top 25 HR blogs worldwide and also amongst the Career 100 - a list of the top 100 career related blogs globally in the English language. His blog is also featured on the Alltop Careers and Alltop India categories. Earlier the blog has been featured as a case study in the book Business Blogs: A Practical Guide He has won the NHRD Network young managers’ paper writing contest in 1999, and has written and done case analysis on HR areas for Businessworld, Human Capital, The Human Factor, HR.com and Cybermediadice.com as well as youth magazine JAM and Aspirations Unlimited. He has also been quoted extensively by publications like Human Capital, Economic Times and Daily News and Analysis.

  • in Internship, Pay

    Totally disagree with this article http://www.cnbc.com/id/100824013
    • Don't Force Businesses to Pay Interns: Contributor

      Image Source | Getty Images A recent ruling against Fox Searchlight Pictures from a lawsuit where former interns sued the company because they weren't compensated with the minimum wage-and a host of other class action lawsuits from former interns of companies ranging from Warner Music Group and Atlantic Records to Conde Nast Publications -may seem like a David vs.

    • Diana Richards
      Diana Richards
      I think it's written on a purposefully challenging tone. But I do agree with "The majority of students—or those who apply for internships—often have little-to-no relevant skills. Internships are a fantastic way for a student or other low skilled individuals to get a taste of a real work environment. They can see up-close-and-personally if a particular industry or company is a good fit for them. They can make key relationships that can provide a lead to or a recommendation for a future job, or evRead moreen some ongoing career insight and guidance. And whether they pick up real skills or experience, or just create the perception that they have some, these real-world opportunities give students an advantage in being hired. Sometimes, an internship even leads to a permanent position at that very company."
    • Diana Richards
      Diana Richards
      "The majority" is here important. Not all interns are lacking skills. And I think those who have relevant skills and knowledge already definitely need to be treated almost like employees. But the interns who require a large amount of training and guidance get a lot of value from that, and that effort should not be ignored.
        • Gautam Ghosh Gautam Ghosh commented on
          BraveNewTalent

          in Social Media

          Question for Today: Have you ever felt awkward about a Facebook post/Tweet from someone in your professional circle? Did it make you think about your own posts?
          • Jean McCormick
            Jean McCormick
            Yes. Someone whom I was doing a deal (big, hairy guy) posted: Should I get a pedicure for my beach wedding? It was hard to look at him over the table!
          • Gautam Ghosh
            Gautam Ghosh
            Content about politics usually make me cringe. Even when they agree with my own beliefs. People sharing about politics come across as petty and wedded to their beliefs.
          • Susan Embry-Busch
            Susan Embry-Busch
            LOL...there are just some things that shouldn't be shared with anyone who isn't a close friend (or even then). In this day of social media, there is this sense of being anonymous...but, really you shouldn't say something online that you would not feel comfortable telling a group of strangers. Once it's written on the web, it might as well have been published in the New York Times. Like my children always say..."there are just somethings you can never unsee!"
          • Sean Maher
            Sean Maher
            Most posts on my timeline or twitter feed to do with Thatcher's death or the terrible events in Woolwich had the potential to be polarising. I have seen some disgusting things written about both. Commenting on something politically charged is a sure fire way to offend someone - so it is probably best to leave those topics alone if you have friended/followed colleagues.
          • Susan Embry-Busch
            Susan Embry-Busch
            @Sean: I agree with that completely. And really, a professional networking forum is not the place to debate ore even comment on politics, religion, etc. There are plently of other places to do that.
        • Gautam Ghosh Gautam Ghosh liked
          Gautam Ghosh

          in Recruiting , Robotics, Human Resources, Automation

          Will robots replace recruiters in the future? Sophie shows the way!
          • Interviewed for a job by Sophie the robot

            Professor Rajiv Khosla believes robots in the workplace can improve emotional wellbeing. Photo: Jesse Marlow Rachel Nickless With big eyes, a feminine voice and some interesting dance moves, Sophie is rather cute but don't let that fool you.

        • Gautam Ghosh Gautam Ghosh liked
          Gautam Ghosh

          in

          The following is an article I wrote for the National HRD Network newsletter. Would love your feedback



          How Human Resources can help craft socialRead morebusiness from Gautam Ghosh

          If you want to talk to me about a story or a speaking engagement, contact me on gautam@gautamblogs.com | Twitter | Facebook Page | LinkedIn
        • in Happiness, Problem Solving, Causes

          Interesting premise :) Agree?
          • The Happiest People Pursue the Most Difficult Problems

            Lurking behind the question of jobs - whether there are enough of them, how hard we should work at them, and what kind the future will bring - is a major problem of job engagement. Too many people are tuned out, turned off, or ready to leave. But there's one striking exception.

          • Irina Elyzabeth Pop
            Irina Elyzabeth Pop
            Haha, nice! Indeed, I would agree. You know why? They believe they can do it, they do it with charm and laughter = achieve what they want! Very interesting article, indeed :)
          • Gautam Ghosh Gautam Ghosh liked
            Gautam Ghosh

            So the folks at E&Y reached out to me for this report and it's come out with some interesting findings for social media and India.


            There areRead morekey findings across nine categories and seven popular practices that the study highlights: 1.        Objective: Most social media-savvy organizations in India use the medium to build communities while others use it to highlight news 2.        Platform: Facebook is the most important platform for marketers in India for engaging customers, followed by Twitter, YouTube and blogging 3.        Integration: Social media-savvy organizations in India have conducted campaigns where social media is the leading component, they tend to speed up processes or show special favor for online fans 4.        Ads: Majority of social media-savvy organizations use social media ads to promote online campaigns and brand awarenesss, and find them beneficial 5.        Measurement: Majority of social media-savvy organizations in India measure social media efforts through platform-specific parameters but some are increasingly measuring through leads, sentiment, brand visibility and have seen increase in revenue from social media efforts 6.        Budget: Almost half of social media-savvy organizations surveyed spend 1%–5% of their marketing budget on social media, most social media budgets are below INR10 million 7.        Ownership: Majority of social media efforts in India are managed by marketing teams 8.        Agency: Majority of social media-savvy organizations in India use standalone digital agencies as compared to PR or ad agencies 9.        Future: Social media-savvy organizations in India are very optimistic about the future Some of the popular practices are: 
            Generic updates instead of brand updates
            Multiple updates day, reply to fan queries within 30 mins to a few hours
            Pictures contests are the most popular contests, most contests organised monthly
            Social media guidelines and monitoring programmes are common, though more need to create crisis manuals
            Tools for online monitoring, response management, or managing social media platforms are popular
            Social media research are done to get customer feedback and understand behaviour
            Many have created mobile phone apps and more plan to create



            If you want to talk to me about a story or a speaking engagement, contact me on gautam@gautamblogs.com | Twitter | Facebook Page | LinkedIn
          • in Learning, Training And Development, Change Management

            Thought provoking post for L&D professionals in companies
            • Are you in the Training Ghetto?

              We talk about change a great deal in our profession of Learning and Development (L&D) - and rightly. There is plenty of change going on at the moment, technological, economic and societal, and we have to adapt to it. I'm not sure, though, that we think about change in L&D in the right way.

            • Ina Stanciu
              Ina Stanciu
              this is great. Thanks for the share.
              Do you happen to know some training practices for people working in the financial departments?
            • Gautam Ghosh Gautam Ghosh commented on
              BraveNewTalent

              in Topic Mentor, Retail, Branding, Hospitality

              BraveNewTalent welcomes Rakhee Mehta as a BraveNewTalent Topic Mentor in Retail with an emphasis on Global Retail. Rakhee has enjoyed a flourishing career in Corporate Strategy and International Marketing with such Retail Houses as Future Group, Ashok Piramal Group - Piramyd Retail, Aditya Birla Retail-More and Fine Jewellery. She has also been quoted as an industry expert in such publications as the Wall Street Journal.

              She is now working on multiple start-up retail concepts with her partnership venture called Ideashop. Her company focuses on Brand Creation Retailing & Business distribution in online and offline retail spaces and works with companies in retail, commercial real estate and hospitality.

              She is also concept creator and co-owner of Princess Beach Fair, an experiential fair concept with a floating retail mRead morearket concept. Welcome Rakhee!
              • Jean McCormick
                Jean McCormick
                Welcome Rakhee!
              • Rakhee Mehta
                Rakhee Mehta
                Thank You Jean! Really happy to be here :)
                To start with "Come to India One billion people can't be wrong" a funny t-shirt quote is interestingly is very applicable to the spurt of global brands entering the country due to the burgeoning opportunities for business here.
                Retail is by far one of the best industries to study the amalgamation of emerging global trends and the shift from the traditional business societies to new age forms of trade.Largely speaking we deal with typical formats of HyRead moreper, Luxury & small time retailers. What are the chances for med segment trend setters in such a scenario?
              • Safwan Saif
                Safwan Saif
                Welcome Rakhee! I am from Bangladesh and visited India many times. The rate of development is phenomenal. It will be great to hear your views.
              • Gautam Ghosh
                Gautam Ghosh
                welcome, Rakhee!
              • Rakhee Mehta
                Rakhee Mehta
                Hi Gautam / Safwan, ofcourse Bangladesh a very important sourcing hub.has excellent textile technology.Yes the development in India is exceptional at the moment what is more interesting to observe the varied consumer base allows so many forms of retails businesses to co-exist without eating into each others pie. will be sharing a lot more views in trending articles
            • BraveNewTalent, India Marketing & Platform Evangelist

              August 2011 to present

              User growth. Client acquisition. Marketing and Branding. Public Relations. Social media marketing. Blogger outreach.

            • People Matters, Advisor

              February 2011 to present

              People Matters is India's leading knowledge platform for leadership, organization and people issues using publication, events and training to build knowledge.

            • Gautam on Organizations 2.0, Blogger, Speaker and Writer

              June 2002 to present

              Recognition for blogging:

              1. Ranked by HRWorld amongst the top 25 HR blogs worldwide

              2. Amongst the Career 100 - a list of the top 100 career related blogs globally in the English language.

              3. Listed on the top career sites on Career.Alltop.com as well as the India category on India.Alltop.com

              4. Winner of the Best HR Blog Category in the RecruitingBlogs.com and ZoomInfo's "Best Blogs of 2007 contest"

              5. Ranked by Businesspundit as one of the world's top 75 Business Blogs in 2009

              6. Listed by evancarmichael.com as one of the 50 HR Blogs to watch in 2009

              7. Speaker at the Milagrow Bimtech 4th Marketing Summit on how Small and Medium Enterprises can use Social Media

              I’m really passionate about helping fellow HR professionals increase their levels of competence. The belief is that we can be of immense value to organizations, if we evolve into business advisors. If you’d like to connect with me send me an email at gautam@gautamblogs.com or call me at +91-98731-41236 and we can bounce off some ideas.

              I also believe that our world of work is changing slowly and surely and the skills that helped us be successful in the past will no longer be that helpful in the future.

            • Gautam on Organizations 2.0, Blogger, Speaker and Writer

              June 2002 to present

              Some awards and recognition

              1. Ranked by HRWorld amongst the top 25 HR blogs worldwide

              2. Amongst the Career 100 - a list of the top 100 career related blogs globally in the English language.

              3. Listed on the top career sites on Career.Alltop.com as well as the India category on India.Alltop.com

              4. Winner of the Best HR Blog Category in the RecruitingBlogs.com and ZoomInfo's "Best Blogs of 2007 contest"

              5. Ranked by Businesspundit as one of the world's top 75 Business Blogs in 2009

              6. Listed by evancarmichael.com as one of the 50 HR Blogs to watch in 2009

              7. Speaker at the Milagrow Bimtech 4th Marketing Summit on how Small and Medium Enterprises can use Social Media

              8. Panelist on Enterprise Social at India Social 2010, New Delhi

              9. Panelist on Enterprise 2.0 at Nasscom Product Conclave, 2011 in Bangalore

              10. Speaker on Social Recruiting at the World HRD Congress 2012 at Mumbai

              11. Speaker on Social Recruiting at IndiaSocial 2012 at New Delhi

              12. Rated as the 3rd most Influential HR professional on Social Media by SHRM India in March 2012.

              13. Featured as a social media thought leader on Forbes blog http://www.forbes.com/sites/shelisrael/2012/05/11/social-media-thought-leader-indias-gautam-ghosh/

              14. Speaker on Recruiting 2.0 at People Matters Talent Acquisition Conference

              15. Speaker on Gamification at the Social Media in Talent Management conference.

              I’m really passionate about helping fellow HR professionals increase their levels of competence. The belief is that we can be of immense value to organizations, if we evolve into business advisors.
              I also believe that our world of work is changing slowly and surely and the skills that helped us be successful in the past will no longer be that helpful in the future.

            • Knowledge Management Society of India, Owner and Moderator

              August 2000 to present

              This e-group seeks to integrate the various emergent thoughts in the field of Knowledge Management in a uniquely Indian way.

              It seeks to be a community which shares learnings, knowledge, triumphs and tribulations in implementing this discipline in Indian organisations with their unique idiosyncracies and cultures.

            • BraveNewTalent, Platform Evangelist

              August 2011 to September 2012

              Content Marketing. Thought Leadership. Marketing and Branding. Public Relations. Social media marketing. Blogger outreach.

            • Qontext, Inc., Product Evangelist

              April 2011 to July 2011

              Qontext was developed by Pramati Technologies, the company that has delivered world-class products for over a decade, including the highly acclaimed Pramati Java Middleware and Social Twist.

              Headquartered in Silicon Valley, Qontext Inc. is a global provider of on-demand social networking software for medium to large companies and for software vendors seeking to quickly add state-of-the-art social features to their web-based applications. Qontext is the only private social collaboration platform that easily integrates with existing business applications such as CRM, ERP, HR, Financials, even custom applications down to detailed business objects.

              Qontext facilitates shared information including discussions, documents, blogs, wikis, videos, polls and more -- empowering employees to work together when and where they prefer -- optimizing productivity and knowledge management.

            • Independent Consultant, Strategist

              September 2006 to September 2010

              Led business development and delivered engagements.
              My expertise is primarily in the areas of capability needs assessment, gap analysis, intervention design and delivery, organisation change and transformation and capacity building.
              Have developed business and led engagements across Real Estate, Manufacturing, financial services, BPO and technology industries.
              Some assignments delivered while associated with Vyaktitva (suring 2008-09), performance consulting firm based out of Delhi :
              • Diagnosing the culture of an FMCG company and recommending what it needs to change to drive business growth.
              • Designed and delivered KRA setting and assessment programs for two telecom organizations.
              • Designed, Developed and Delivered a program on HR Capability Development for the Plant HR Managers of a FMCG company
              • Designed, Developed and Delivered a program on Competency Based Interviewing for the Hiring Managers and Recruiters of a Financial BPO
              Other consulting assignments
              • Accredited learning partner with ICICI Bank, delivering training programs to executives and managers.
              • Developed and Delivered a program on Performance Management for a IT Products company
              • Designed and delivered a workshop on Employment Branding and Social media for Frito-Lay India.
              • Designed and Implemented a Social Media Strategy for an executive search firm
              • Capability building of new employees for a professional services firm
              • Addressed project managers of an Indian IT firm on using social software tools for knowledge sharing.
              • Was Associated with Tvarita Consulting for HRO service and Learning and Development solution design and delivery for its clients.

            • Independent Consultant, Strategist

              September 2006 to September 2010

              Led business development and delivered engagements.
              My expertise is primarily in the areas of capability needs assessment, gap analysis, intervention design and delivery, organisation change and transformation and capacity building.
              Have developed business and led engagements across Real Estate, Manufacturing, financial services, BPO and technology industries.
              Some assignments delivered while associated with Vyaktitva (suring 2008-09), performance consulting firm based out of Delhi :
              • Diagnosing the culture of an FMCG company and recommending what it needs to change to drive business growth.
              • Designed and delivered KRA setting and assessment programs for two telecom organizations.
              • Designed, Developed and Delivered a program on HR Capability Development for the Plant HR Managers of a FMCG company
              • Designed, Developed and Delivered a program on Competency Based Interviewing for the Hiring Managers and Recruiters of a Financial BPO
              Other consulting assignments
              • Accredited learning partner with ICICI Bank, delivering training programs to executives and managers.
              • Developed and Delivered a program on Performance Management for a IT Products company
              • Designed and delivered a workshop on Employment Branding and Social media for Frito-Lay India.
              • Designed and Implemented a Social Media Strategy for an executive search firm
              • Capability building of new employees for a professional services firm
              • Addressed project managers of an Indian IT firm on using social software tools for knowledge sharing.
              • Was Associated with Tvarita Consulting for HRO service and Learning and Development solution design and delivery for its clients.

            • 2020 Social, Consultant

              October 2009 to June 2010

              2020 Social builds and nurtures online communities for Indian and international clients, to connect their customers, partners and employees, catalyze innovation and collaboration, and drive loyalty and advocacy.

              Heading the Employee and Talent community practice. Responsibilities include thought leadership on how businesses can use social technologies for corporate networking and employee engagement. Pitching to clients and presenting use cases to building talent communities

              Co-delivered a workshop for the CXOs of RPG Group an Indian conglomerate.

            • 2020 Social, Consultant

              October 2009 to June 2010

              2020 Social builds and nurtures online communities for Indian and international clients, to connect their customers, partners and employees, catalyze innovation and collaboration, and drive loyalty and advocacy.

              Heading the Employee and Talent community practice. Responsibilities include thought leadership on how businesses can use social technologies for corporate networking and employee engagement. Pitching to clients and presenting use cases to building talent communities

              Co-delivered a workshop for the CXOs of RPG Group an Indian conglomerate.

            • Kirloskar Institute of Advanced Managemet Studies (KIAMS), Visiting HR Lecturer

              November 2006 to December 2006

              Visiting professor at KIAMS for an HR elective on Performance Management and Competency Building

            • Deloitte Consulting India Pvt. Ltd., Manager HR

              January 2006 to August 2006

              HR Manager for technology consulting (Enterprise Application) practice.
              Focussed on areas like Retentions, Rewards, Performance Management and Employee Relations for around 400 ERP Consultants.

            • Deloitte Consulting India Pvt. Ltd., Manager HR

              January 2006 to August 2006

              HR Manager for technology consulting (Enterprise Application) practice.
              Focussed on areas like Retentions, Rewards, Performance Management and Employee Relations for around 400 ERP Consultants.

            • Dell Inc., HR Generalist Advisor

              January 2005 to December 2005

              Focussed on a business partnering role with emphasis on talent management and development. I analyze the company objectives and improvement opportunities from a consulting viewpoint and works with my business unit to implement recommendations.

              Succession Planning
              Talent Management
              Employee Development
              Management Support
              Coaching and Consulting business leaders
              Organizational Culture initiatives
              HR issue resolution


              In my earlier role I was responsible for Organizational Development (OD) activities like:

              Employee Satisfaction Surveys
              360 degree feedback
              High Potential Talent Development
              Psychometric tools
              Team Interventions

              In addition to these activites I also delivered training programs in the leadership and management development areas.

            • Dell Inc., HR Generalist Advisor

              January 2005 to December 2005

              Focussed on a business partnering role with emphasis on talent management and development. I analyze the company objectives and improvement opportunities from a consulting viewpoint and works with my business unit to implement recommendations.

              Succession Planning
              Talent Management
              Employee Development
              Management Support
              Coaching and Consulting business leaders
              Organizational Culture initiatives
              HR issue resolution


              In my earlier role I was responsible for Organizational Development (OD) activities like:

              Employee Satisfaction Surveys
              360 degree feedback
              High Potential Talent Development
              Psychometric tools
              Team Interventions

              In addition to these activites I also delivered training programs in the leadership and management development areas.

            • Hewlett Packard, Training Development Specialist

              September 2003 to December 2004

              Job Responsibilities
              Management, Leadership & Professional Development of approximately 3000 employees in HP’s Business Process Delivery Organization based out of Bangalore and Chennai.

              Achievements
              In conjunction with the technical training team developed the training road map for most of the roles in the organization.
              Developed a worldwide basic Management skills program along with the worldwide leadership development team and piloted the same.
              Modification of global training into local offerings by utilizing lower cost of local vendors while keeping global quality intact.
              Delivery of approximately 30 training programs per quarter with a consistent rating above four (on a scale of five)

            • Hewlett Packard, Training Development Specialist

              September 2003 to December 2004

              Job Responsibilities
              Management, Leadership & Professional Development of approximately 3000 employees in HP’s Business Process Delivery Organization based out of Bangalore and Chennai.

              Achievements
              In conjunction with the technical training team developed the training road map for most of the roles in the organization.
              Developed a worldwide basic Management skills program along with the worldwide leadership development team and piloted the same.
              Modification of global training into local offerings by utilizing lower cost of local vendors while keeping global quality intact.
              Delivery of approximately 30 training programs per quarter with a consistent rating above four (on a scale of five)

            • Erehwon Innovation Consulting, Consultant - Individual & Organizational Development

              August 2002 to June 2003

              Training Delivery of programs like Creativity Thinking and Team Building.
              Consulting assignments around Strategic Management initiatives of Clients
              Research projects and setting up the firm's website

            • Erehwon Innovation Consulting, Consultant - Individual & Organizational Development

              August 2002 to June 2003

              Training Delivery of programs like Creativity Thinking and Team Building.
              Consulting assignments around Strategic Management initiatives of Clients
              Research projects and setting up the firm's website

            • Satyam Computer Services Ltd, Senior Executive

              April 1999 to July 2002

              Initiated projects in the areas of KM, e-Learning, Competency Building and Organizational Development

            • Satyam Computer Services Ltd, Senior Executive

              April 1999 to July 2002

              Initiated projects in the areas of KM, e-Learning, Competency Building and Organizational Development

            • Eli Lilly, Territory Manager

              December 1995 to September 1996

              I was a Territory Manager for pharmaceutical sales at Eli Lilly India in the city of Agra. Of a team of two, we managed to achieve superb growth of speciality prescription drugs upto 140% of target. Relationship management with wholesale dealers, retailers and doctors was a critical skill for success.

            • Eli Lilly, Territory Manager

              December 1995 to September 1996

              I was a Territory Manager for pharmaceutical sales at Eli Lilly India in the city of Agra. Of a team of two, we managed to achieve superb growth of speciality prescription drugs upto 140% of target. Relationship management with wholesale dealers, retailers and doctors was a critical skill for success.

            • ITC, Front Office Supervisor

              July 1994 to September 1995

              As the Front Office supervisor of the ITC hotel Rama International at Aurangabad I was responsible for guest reservations to ensure that the hotel achieves optimum room occupancy.

            • ITC, Front Office Supervisor

              July 1994 to September 1995

              As the Front Office supervisor of the ITC hotel Rama International at Aurangabad I was responsible for guest reservations to ensure that the hotel achieves optimum room occupancy.

            • Human Resources, M.B.A. at XLRI Jamshedpur

              1999

            • Human Resources, MBA at XLRI Jamshedpur

              1999

            • Management, Marketing, Hotel Subjects, Bachelor's in Hotel Management at Manipal Academy of Higher Education

              1994

            • Management, Marketing, Hotel Subjects, Bachelor's in Hotel Management at Manipal Academy of Higher Education

              1994

            • Science, ISC at St. Francis College, Lucknow

              1991

            • Science, ISC at St. Francis' College, Lucknow

              1991