The Carphone Warehouse is the largest independent mobile retailer in Europe with over 7,000,000 units sold annually. With 20% market share and 6% year on year growth, we're one of the most well known success stories in British retail. The next phase of this impressive growth is to become Europe's leading connectivity specialist. As the mobile market matures and technology continues to evolve at a rapid pace, The Carphone Warehouse is leading the way toward an increasingly connected world. Immerse yourself in our future, and you could have an inspiring career ahead of you. Today is yesterday. Live tomorrow.
Training & Development At CPW, your personal and professional development will be given the highest priority, whatever your role and at whatever level you join us. With our 'can do' philosophy, our aim will be to give you the on-the-job learning that will allow you to optimise your unique talents, grow your career and flourish within a stimulating culture. Your specific training will depend on the area in which you join CPW. Retail & Direct Sales Joining us in Retail Sales or Direct Sales, you will attend an intensive induction course to give you the tools, skills and confidence to kick-start your career. Even if you have no experience in mobile communications, you can forge a highly successful career. We offer further in-house courses and continual coaching, so you remain an expert on the latest technology, and fully conversant with sales and customer service techniques. We will take an integrated approach to assessment and development throughout your career. Development centres will provide feedback on your performance and we will implement a personal growth plan for you. Contact Centre The Contact Centre has also developed Advisor Competency Training (ACT). This is a modular training programme designed to help advisors improve and develop the skills they use within their roles. Management Development If you progress your career well enough to be promoted to a supervisory or Assistant Manager position, you will attend a pre-management course to help you make the step up.Development will begin as soon as you are selected for a management role through an internal assessment centre. Rewards & Benefits Every Carphone Warehouse colleague makes a valued contribution to our business and to show how much we appreciate this, we've put together one of the best, you'll enjoy benefits that will definitely enhance your finances and lifestyle. Birthday Holiday Since 1st April 2005 all employees have been entitled to an additional day off for their birthday. Holidays 23 days' holiday increasing with length of service Life Assurance All employees are included in the company's Life Cover plan from your first day at work. In the event of your death, a payment of three times your basic salary will be paid to your nominated beneficiaries. The Income Protection Scheme is currently provided by Norwich Union. Private Healthcare Everyone is entitled to join the scheme upon completition of their probationay period, subject to a nominal contribution to the cost of the benefit. The Health Care Scheme is currently provided by BUPA). Income Protection Scheme Everyone is included in the company Income Protection Scheme after completition of their probationay period. The Scheme is designed to give you long term financial security should you become incapacitated and no longer able to work due to accident or illness. The Income Protection Scheme is currently provided by- Canada Life previously known as Royal & Sun Alliance Stakeholder Pension Scheme It might seem a long way off right now, but when the time comes you'll be glad you provided for your retirement. All employees are eligible to join this pension after 3 months service, and although CPW does not contribute, you have the ability to contribute through payroll deduction to a personal plan with low fund management charges. Pension Plan Any employee of Management Level or above are entitled to join the CPW Group Personal Pension Plan upon completition of their probationay period and benefit from a company contribution, together with the ability to contribute monthly through payroll deduction. Voluntary Benefits Every year we negotiate special deals and savings on a range of products and services for our colleagues. These are highlighted on our intranet site.
Values At The Carphone Warehouse everything we do is based on our 'five fundamental rules'. The rules speak for themselves and need little embellishment. If we don't look after the customer, someone else will. Nothing is gained by winning an argument but losing a customer. Always deliver what we promise. If in doubt, under promise and over deliver. Always treat customers as we ourselves would like to be treated. The reputation of the whole company is in the hands of each individual. Passion Indeed, customers frequently comment on the professionalism, commitment and enthusiasm of our people. Each and every one of us at CPW is passionate about what we do and take pride in our work - and that's true whether we're advising a customer face to face or performing an equally valuable role away from the public eye. We have developed an inclusive culture. We have an open door policy, feedback is encouraged and people are kept in the loop through a whole host internal communications. This means our people feel involved and have a greater sense of job satisfaction, as well as enjoying all the financial benefits of being part of a successful business. Fun We want all our people to enjoy working at CPW and use the company as an extension of their social lives. Mobile phones should be a fun business - and we work hard to ensure it is. Social activities are regular and varied, reinforcing the family atmosphere that exists at CPW. Parties, 'Beer Busts', family days out and an annual ball are a feature of life here. We have our own Events Club, which gives our people the chance to experience all kinds of cultural, social and sporting activities in a spirit of competition and friendship - everything from paint-balling, go-karting and football tournaments to concert and theatre trips. Through the CPW Charity Partnership, which comprises the children's charity Barnado's and the Get Connected child and young adult helpline, our people can also become involved in charitable activities.
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