Management

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    • Kevin W. Grossman in Benefits, Compensation, Executive Compensation, Hr Blog, Management

      It’s an age-old negotiation. Pay me more and I will perform. Perform better and I will pay you.
      So what comes first, the payment or the… Read moreperformance?
      Hay Group’s Annual CEO Compensation Survey was released last week. The results show the highest weighting ever (31 percent) for long-term performance plans.
      Was this a result of executive pay programs that have been re-geared with performance metrics since the advent of Say on Pay? Was this the result of CEOs performing better as more attention has been paid to their actions and behaviors? Or, was this caused by something else? (more…)
      • Which Comes First, the Pay or the Performance?
        Which Comes First, the Pay or the Performance?

        It's an age-old negotiation. Pay me more and I will perform. Perform better and I will pay you. So what comes first, the payment or the performance? Hay Group's Annual CEO Compensation Survey was released last week. The results show the highest weighting ever (31 percent) for long-term performance plans.

      • Services Academy in Customer Experience, Management, CXPA, Safelite Autoglass

        Customer Relationship Metrics’ very own Jim Rembach has been selected to join a prestigious panel of nine other customer experience experts to… Read morerespond to Customer Experience Professionals Association...

        This content is for summary only. You are probably missing out on a lot of free case studies and webinars if you haven't completed the "Join the Crowd" form in the right column at www.metrics.net/blog
        • Jim Rembach is selected for the CXPA Expert Panel

          Customer Relationship Metrics' very own Jim Rembach has been selected to join a prestigious panel of nine other customer experience experts to respond to Customer Experience Professionals Association (CXPA) members questions. "Ask the CX Experts" operates via the CXPA website and continues the mission of the CXPA, an international non-profit organization created to enhance the growing professional field of customer experience management.

        • Lucian Tarnowski in Leadership, Gen Y, Management, Youth Effect

          The Youth Effect - this is a book I co-authored and co-curated with a few YGL friends a few years ago. We curated the thoughts from 21 YGL's on how decision makers can better engage young people in what they are doing. We launched the book in Davos a 2 years ago. See http://www.youtheffect.org
          • Lucian Tarnowski
            Lucian Tarnowski
            These are the authors:

            1. David Jones

            Recognizes that today’s youth or millennials are born in a world of unprecedented access to other people and information. They educate themselves through informal learning on the Internet and are capable of reaching more people and swaying more opinions using social media. Older generations need to understand how today youth has the unprecedented power to effect change; leaders must find ways to work together with the millennials and take full advantag… Read moree of all they have to offer.

            2. Penny Low

            Begins with details of an encounter with a Syrian teenager risking her life to carry a petition letter signed by many youths. Low asks elders to enlarge physical and mental spaces to let youth into the leadership sphere. She elaborates on the ICT revolution and the notion of people as changemakers.

            3. Hon. Scott Brison

            Asks leaders to address issues that matter to the youth as a way of involving them. He encourages not only understanding what is important to the youth but also implementing it. He acknowledges the fundamental changes in the labour market and discusses specific initiatives to involve youth such as internships, scholarships for public service, youth service programs, and outreach.

            4. Juan Mario Laserna and Christine Balling

            Agree that one of the greatest challenges in successfully engaging youth is motivating them into action. They stress the approach of “show don’t tell” in educating the youth about the rewards of getting involved. They further discuss the importance of engaging the youth in the democratic process.

            5. HRH Crown Prince Haakon

            Urges leaders to believe in today’s youth and to give them opportunities. He supports Aristotle’s notion of commending the youth for trusting “feeling over reasoning”. His Royal Highness discusses how youth are not only quick at grasping the idea of dignity but also quick to act on it. They need to be encouraged as Champions of Global Dignity.

            6. Wilmot Allen

            Believes that youth have social competitive advantages. He emphasizes that engaging youth in public discourse about public issues is critical as they are able to transcend the pressures which drive social divisions. He suggests ways to exploit the social competitive advantages of youth by presenting two different programs for diversity and provides principles for engaging youth on difficult social topics.

            7. Josh Spear

            Establishes the distinction between finding young people and reaching them. He says that finding young people is easier now but the focus should be on “reaching them”. His message is simple: “integrate don’t infiltrate”. Josh discusses the value of transparency, clarity, authenticity and collaboration.

            8. Lucian Tarnowski

            Stresses on understanding Gen Y as they defined by change and are “digital natives” of social media. Employers need to find new management approach to recruit, train and develop youth to bring out the best talents.

            9. Adrian Cheok

            Focuses on understanding today’s children who are born in a world of unlimited communication due to the proliferation of new media and digital technologies. These tools provide children with new opportunities to be creative, connect with an audience and have outlets for their expressions. The Internet has provided children with spaces for creative innovation and group interactions that can be further enhanced through specific initiatives that
            Cheok discusses.

            10. Bhavneet Singh

            Stresses that integrated media campaigns are successful in reaching youth. He talks about the Shuga campaign in Kenya which included an original three-part TV drama series with compelling HIV prevention and education messages. Over 90% of Kenyan participants believed the show had an impact on their thinking.

            11. Jennifer Corriero

            Focuses on challenge based learning and embracing children’s creativity and curiosity. Jennifer encourages using technology in classrooms and reinventing current educational systems to bridge the gap between real world context and what is taught. Jennifer discusses ways to unleash the creative potential of youth.

            12. Yair Goldfinger

            Talks about the importance of having a physical meeting and discusses ways to structure and conduct these meetings. He encourages raising issues and coming up with solutions as a way of involving the youth and guiding them.

            13. Teresa Kennedy

            Emphasizes youth empowerment through respecting them as present leaders, providing relevant opportunities for engagement and growth and offering sustainable support. This would help young people develop the personal and social assets they need to be resilient and productive in the world. She stresses that “rather than fitting youth into our agenda, they [should] become a part of setting the agenda.”

            14. Lorna Solis

            Secondary school-aged youth in third world countries are the most powerful untapped resources. We need to engage youth, especially female youth, through workshops, empower them through ownership of projects and elevate them through tools for success.

            15. Kingsley Bangwell

            Looks at the intrinsic entrepreneurial streak in all of us but stresses that the real question is: are we obsessed with a new idea yet? Bangwell mentions the need for a systemic program to nurture the entrepreneurial streak in young entrepreneurs to have a global impact. He also strongly believes that a global platform is needed to showcase young entrepreneurs because celebrating them would inspire them to do more.

            16. Alfredo Capote

            Stresses the need to understand why the level of employment among youth seems to be decreasing. Entrepreneurship is a viable tool for youth development as it provides them with a better knowledge base to analyze, scrutinize and dissect different professional paths to develop vocational competence. The Pro Empleo example from Mexico provides good ideas for organizations to reach out and foster youth entrepreneurship.

            17. Carolina Müller-Möhl

            Encourages involving leaders from education, financial institutions and politics along with media campaigns to increase financial literacy among youth. She provides a background of the “LEARN MONEY” initiative which was initially presented at the World Economic Forum in Dalian in 2009 and talks about initial results and the leaders involved.

            18. Angel Cabrera

            Discusses the evolution of the Global Business Oath. He talks about acknowledging management as a true profession and understanding its ultimate purpose is to create sustainable and inclusive prosperity. He emphasizes the need for a universal code of conduct for business leaders as their decisions have to power to destroy or create; through initiatives such as The Oath Project, these managerial decisions can be utilized to serve society and create
            sustainable value.

            19. Javier Garcia

            Provides a toolkit for inspiring young people to become change makers of the present and shapers of the future. His key messages include inspiring for a purpose, using role models to communicate and inspire and utilizing web 2.0 to help young people organize themselves in positive ways. He outlines two case studies: first an On-line global experiment for the International Year of Chemistry and second, Great Scientists as Role models to Inspire the Youth.

            20. Alberto Vollmer

            Challenges leaders to focus on bringing out the best in people. They also need to build trust through basic diagnosis, soft leadership, a common vision and an unconstructive attitude and negotiation. In order to engage young people, we must first help them overcome fear. Vollmer emphasizes that “remember to be hard with the problem, while being soft with the solution.”

            21. Nancy Lublin

            Provides guidelines for communicating with teenagers and engaging them in a conversation. Some quick tips are asking specific questions that will inspire debates, citing hard facts and numbers to build trust and speaking with them, not at them. Lublin’s guidelines are simple and allow cross generational leaders to understand communication styles of today’s youth and ways to incorporate them in initiating a dialogue.

          • Lea Bajc in Management

            The Disney model of (project) management : the dreamer, the realist and the critic. retreat2013

              • Diana Constantinescu in Time Management, Leadership, Coaching, Management

                I got really inspired by this article and I need to share it with you. It talks about the value of keeping some time to THINK especially when you reach a more strategic level in the company. Written by Jeff Weiner, CEO at LinkedIN, from his own experience.
                • The Importance of Scheduling Nothing
                  The Importance of Scheduling Nothing

                  If you were to see my calendar, you'd probably notice a host of time slots greyed out but with no indication of what's going on. There is no problem with my Outlook or printer. The grey sections reflect "buffers," or time periods I've purposely kept clear of meetings.

                • Serena Rizzo
                  Serena Rizzo
                  Read this a while ago and got really inspired too!
                  I hope I will learn how to put it into practice properly. Any suggestions?:)
                • Lea Bajc
                  Lea Bajc
                  Love this. Read it a while ago and have since started to walk (i walk everywhere) without any podcast / audiobook / phonecall. Its amazing what insights you get.

                • BraveNewTalent in Career, Management

                  "Work-force science, in short, is what happens when Big Data meets H.R."

                  More and more studies are being conducted on the workplace to find out how to build better employees.
                  Here are some of the interesting findings of the research:

                  -Past performance isn’t a good indicator of future results.
                  -The personal warmth and quality of the supervisor is more important to employee results than the experience and attributes of the employees themselves.
                  -Being outgoing doesn’t make you a good salesperson. The ability to persist and keep going forward, even after being told no, does.
                  -At Google, the happiest and most innovative workers are those who “have a strong sense of mission about their work and who also feel they have much personal autonomy.”

                  Do you believe in the future of work-force science?
                  • Big Data, Trying to Build Better Workers
                    Big Data, Trying to Build Better Workers

                    BOSSES, as it turns out, really do matter - perhaps far more than even they realize. In telephone call centers, for example, where hourly workers handle a steady stream of calls under demanding conditions, the communication skills and personal warmth of an employee's supervisor are often crucial in determining the employee's tenure and performance.

                  • Kevin W. Grossman in Talent Management, Best Practices, Generational Issues, Hr Management, Management

                    “Don’t smoke too much, drink too much, eat too much, or work too much. We’re all on the road to the grave—but there’s no need to be in the… Read morepassing lane.” — Robert Orben, American humorist.
                    Recently, I held a public seminar where one of the participants posed an interesting question to me in the Q&A section: “Laura, how much work is enough? I could work 16 hours a day, but I’m not sure when to stop! What is a good gauge?”
                    What a great question! One of the audience members said (only half-jokingly), “I stop when I finish my to-do list or can’t stay awake any longer.” (more…)
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