Zensar Technologies is a globally focused software and services company spread across eighteen countries across the world. Zensar provides end-to-end services from IT development to Business Process Outsourcing, from consulting to implementation. With more than 5400 associates and sales and operations presence across US, UK, Germany, Sweden, Finland, Middle East, South Africa, Hong Kong, Singapore, Australia, Japan and Poland, the Company delivers comprehensive services in mission-critical applications, enterprise applications, e-business, BPO Services. Join the official 'Zensar Technologies' Group at http://bit.ly/d9KvSs and be a part of the discussions it is hosting.

Zensar’s culture is an amalgamation of certain CORE VALUES that have been engrained in every associate which include at a business level Customer Sovereignty that instills the uncompromisable virtue of always being available and accessible to the customer, to be sensitive to his/ her business needs and to play an active part in furthering the customer’s business cause. Passion for Excellence remains a core value and strength repeatedly delivering quality and meeting service levels that have been agreed upon, with a passion to the best at what we undertake for the customer. And while excellence is delivered at every level, Zensar is committed towards delivering value along with agreed quality standards, and strives to Continuously Innovate bringing in true value for the customer through looking at things differently and providing new and interesting solutions to the customer.On the softer side are values that really build the culture of Zensar - of treating peers, colleagues, customer, partners and all stakeholders with respect and being conscious of their needs through a strong People Orientation; to always operate through Transparency and Integrity in any situation. Finally a value system that restricts itself to doing business and which ignores the community is seen as highly inadequate by the Company, and we are committed to extending ourselves to social development needs through the Corporate Social Responsibility efforts.An interesting dimension that really augments this culture built on the above six values is the 5F FRAMEWORK which is a coinage for the words that clearly signify the recommended culture – Fast, Focused, Flexible, Fun and Friendly. This framework is the introduction of values and culture to every new associate joining the Zensar family, injecting into the DNA. This mantra aims at delivering a focused mindset for every associate towards achieving business results, and being fast at delivering that action through a highly responsive mechanism for customer’s business. It sets in a flexible mindset so as to look at every rule, policy, and requirement with an open mindset to finally meet the business objective that the team has to help meet. This same flexibility runs across every business situation whether it is in helping the customers meet their requirements or with career shifts for associates who have the right inclination and potential for newer roles and goals etc. And driven right down from the top leadership is to always have fun at work and work at creating a friendly environment for a culture that is conducive to high performance.Employee Care ServicesZensar has a work culture that is young, energetic, performance driven, where associates are constantly innovating at work and actually having fun doing it. The organization creates an atmosphere that allows for an all inclusive culture to thrive.Awards and RecognitionThe Innovators Award: In order to recognize excellence and innovation amongst associates, the Company has constituted an award called the Innovators award which ties in with the organizations goals of building an innovation eco-system within the organization.The Excellence Awards: Excellence Awards are held to honour the year's winners and acknowledge the accomplishments that have taken place in the organization due to the passion, dedication and leadership of the associate. These coveted honors are in recognition for an individual's stupendous contribution to the organization and its business growth.Values Game, Workshop and Certification: The Company with a view of engaging with its associates has also created an interactive game on the Values that the Company stands for. Every associate in the organization undergoes the workshop and certification and is also given an opportunity to learn about the values of the organization through a game created in house. This in turn helps associates align with goals of the Company and helps them inculcate its core values that the organization is built upon.Work Life BalanceWork Life balance is a critical component of our associate engagement program. We encourage this through various initiatives that help associates work more productively and relate to their organization, these initiatives give us an overview of the measures taken by the organization in this regard but the measures are not limited to the following:Daycare Centre: Is an attempt to help associates maintain the illusive work-life balance that each one is striving to achieve owing to their busy lifestyles. The Centre has been specifically designed to meet all the requirements of the children and has adequate rest areas, study enclosures, clean-up area and ample free spaces for children to move around. In addition, the Centre also boasts of an outdoor play area well equipped with sand pits and other interesting and engaging play junctions. This Center has not only been designed in-keeping with children's requirements but also meets with the necessary health, security and safety standards obligatory to such ventures.ZenShare: Is an initiative to drive fun @ Zensar. We have several interest groups which are completely managed by the employees to encourage and facilitate employee participation in activities beyond work. These include:    ZenVentures - Our adventure club    Our Dramatics club    Our Music and Dance club    Our Literary club    ZenSports - Our sports teamMadat-Online: One of the most unique and popular practices with associates, is the Madat Online service. We have a dedicated service to take care of all sundry chores of our associates; like bill payments, bank transactions and submission of applications/forms etc. This initiative has been greatly appreciated by all our associates. The service simply entails hiring one person who does the rounds at various buildings and runs the chores of all associates who are interested and best of all for associates - it is completely free of cost! This ensures associates do not have to leave their office premises for these chores.On the Campus Medical Center: We have a medical center staffed by visiting qualified doctors to attend to the medical needs and exigencies of our associates, the center in functional 24 * 7 for associates working in shifts. We also have a visiting corporate counselor to counsel our associates on issues related to work-life balance.

  • Headquarters

    Zensar Knowledge Park
    Kharadi Plot # 4, MIDC
    Pune
    Maharashtra
    411014

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              • Zensar Technologies in Retail, Amazon, Customer Experience, Click & Collect, Cross Channel Integration

                The biggies of Retail are embracing the Omni Channel opportunity by investing in capabilities to deliver it. Popular cases of successful retailers… Read moreadopting Omni channel to deliver superior Customer experience are listed below


                Marks & Spencer’s have launched a mobile app which allows mobile to be used for making payments, similarly Wal-Mart has developed an app call Scan & Go where customers can use their smartphones to read barcodes on products in their shopping carts and check themselves out using self-service registers
                Macys have doubled the number of stores being used as Fulfilment centers for Online orders
                John Lewis has successfully adopted a Click and Collect policy which allows customers to make purchases online and collect from stores
                Wal-Mart is testing its pilot strategy to adopt Crowd sourcing where shoppers at stores are allowed to deliver Online orders on their way home if it’s on the same route for an exchange of discount
                Tesco has implemented a Geek squad from Best buy in its Electronics department to help customers know about the products and helping them decide on purchase
                Amazon is placing delivery lockers by partnering with Brick and mortar retailers like Staples, RadioShack and 7-Eleven

                With customer experience gaining in importance each day this is a pivotal time for retailers. The success of Omni channel customer experience will largely depend on how technology is leveraged to have connected interactions, connecting siloed data sources and managing cross channel integration of retail systems. As retailers replace outdated brick-and-mortar and e-commerce systems, those who see the opportunity to connect customers through integrated cross-channel business applications and processes will be deemed the winners.

                  • Zensar Technologies in Ganesha Speaks, Zenblog, Zensar Technologies

                     It’s an exciting time here at Zensar, and I’d like to share the news that today we announced the Infrastructure Management Services (IMS)… Read morebusiness unit of Zensar Technologies, formerly known as Akibia, Inc., is officially rebranding its name to Zensar Technologies. The reasons for undergoing this rebrand are fairly simple. We want to clearly describe who we are as one global IT company – Zensar Technologies – and also help position ourselves for future growth in the competitive IT marketplace. As one single entity and one single brand, we will alleviate confusion in the marketplace and ensure we continue to reinforce our positioning as a leading Global Infrastructure Management services provider. The IMS business unit currently comprises 35 percent of Zensar’s overall revenue and its continued growth will play a pivotal role in the company’s future growth strategy.

                    As part of the rebrand, we also announced that Vivek Gupta was officially appointed as the Chief Executive, Infrastructure Management Services and will be based out of our Westborough, Mass. office. Vivek has spent 27 years at Zensar, and has served a number of positions around the globe, including leading all delivery operations. He will continue as head of Zensar Technologies Infrastructure Management Services Business Unit and serve as the IMS company spokesperson. I’m excited to welcome Vivek to his new role, and I’m confident he’ll excel in day-to-day leadership and growth of the entire Infrastructure Management business.
                    For our customers and partners, there will be no changes in the working relationship with Zensar IMS, formerly known as Akibia. The team you are familiar with will continue to deliver the same high quality services. In the long term, this will mean enhanced service offerings, expanded global reach, and more innovative services from Zensar Technologies.
                    I hope you share in our excitement as we unify our corporate branding to better align for future growth within the competitive IT marketplace and provide continued support for the needs of customers and partners. Please follow me on Twitter @GaneshNatarajan or post your feedback on our rebrand below!
                    The writer is vice-chairman & CEO of Zensar and chairman of the National Knowledge Committee of the CII

                    • Zensar Technologies in Zenblog, Internet, Sudip Mazumder

                      In the internet age we are observing explosion of data and information. As one mentioned other day we as an individual are subject to 174 newspaper… Read moreequivalent worth of information daily. The challenge is how we filter it to may be just one and absorb some part at a granular level.

                      That is one side of explosion. We often see other side as well i.e. carriers of information. The role of the media, internet sites and social network providers, the companies that host information on cloud world etc. are debated continuously on. The debate can be on various aspects from their moral responsibility to quality of information, relevance, censorship-free speech, security, privacy etc. These aspects overlaps sometime.
                      Now the third party is steadily emerging in this world of provider – consumer direct relationship. Yes, you guessed it correct! The third actor is law enforcing agencies a) Government i.e. its executives and Police and b) Judiciary using Electronic Content Privacy Act (ECPA) in US or its cousin in some form in US countries. It’s a three ways balancing equation that is being played by these actors here. The role of Governments may not be clean always though apparently it is painted as ‘for the people’ or ‘for national security’ by respective authority.
                      Google, Microsoft and likes are coming up with their Transparency reports on various aspects of internet censorship in the ways of content removal, request for account information, request for content of personal mails of an individual, blocking of sites or part of the services offered.
                      Let’s look at the stats. As per Google user data requests have soared to over 21000 in 2012 from 14000 in 2009. Content removal requests soared from around 1000 to 1800 during the same period. Copyright removal requests came in millions.
                      Of the total removal requests approx. 42% are due to court orders and 58% is by government executives. 39% of the content removals were related to defamation and 20% were related to privacy and security infringement. One worrying factor is criticism of Government amounting to 4% of removal where complaints were filed by Government executives. This part is rising apparently! Also we have observed Governments taking unilateral decision to block these sites during the time of internal political turbulence.
                      As per Microsoft’s transparency report published recently there were 56000 cases of non-content requests 66% of which came from USA, UK, Germany, France and Turkey. 1600 content related cases were faced by Microsoft 99% of which came from USA.
                      Many are raising question on the intent of various Governments i.e. its execs, cops and other agencies. As far as Judiciary raising such questions in democratic countries there may not be that much of debate. There is a correlation of national security and number of requests but it may be debated by many as there is no standard of way of assessing across the Governments. China, Syria, India or USA or any other country has their own calibration for complaints and threshold to take various aspects of internet information for their own purposes.
                      Who are at risk? Of course, the consumers, who put their personal data and information on good faith on the websites. Most of them are law abiding citizens in their respective countries yet they may be at risk of getting exposed to Governments will intention or misuse of the data by rogue traders.
                      Internet players like Google, Facebook, Microsoft and the likes have huge roles to play to safeguard the information in most of the cases. They have to have a set of rigorous processes to assess the question, process it, keep the parties noted, intentions judged thoroughly and must have achieved a level of transparency of sharing information with givers and acceptors of information before sharing any information.
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